Milbeat's Privacy Policy – Your information is completely safe with us

1. Introduction

Milbeat (referred to hereinafter as "we", "us", or "the Platform") takes your privacy extremely seriously. This Privacy Policy ("Policy") describes how Milbeat collects, stores, uses, and protects your personal information.

By registering on Milbeat or using any of the platform's services, you are deemed to have accepted this Privacy Policy. Please read it carefully before registering.

Milbeat believes transparency is the foundation of trust. That is why we explain clearly and plainly exactly what we do with your information. Our Privacy Policy is built in accordance with international data protection standards and GDPR guidelines.

2. What Information We Collect

Various types of information are collected when you use the Milbeat platform. The categories are described in detail below:

A) Information Provided at Registration

• Full name & date of birth
• Email Address & Mobile Number
• Residential address
• Preferred currency & language
• Username & password (encrypted)

B) KYC Verification Information

• National ID (NID) or passport copy
• Selfie or photo
• Proof of address document (utility bill or bank statement)
• Proof of payment method ownership

C) Transaction & Financial Information

• Deposit & withdrawal history
• Payment method details (bKash/Nagad/Rocket number)
• Bonus & promotion usage records

D) Automatically Collected Information

• IP Address & Device Information
• Browser type & operating system
• Activity logs on the platform (login/logout times, gaming sessions)
• Cookie & Tracking Information

3. How Your Information Is Used

Milbeat uses your information for the following purposes:

Milbeat never uses your information beyond the purposes listed here. You may opt out of promotional communications at any time.

4. Sharing Information with Third Parties

Milbeat does not sell your personal information. However, certain data may be shared in the following limited circumstances:

Service provider partners

We work with trusted third parties for payment processing, KYC verification, and technical services. These partners are bound by strict confidentiality agreements, and only the necessary data is shared with them.

Legal Obligation

Information may be shared in response to a court order, directive from a regulatory authority, or a lawful request from a law enforcement agency.

Fraud & Anti-Money Laundering Prevention

In compliance with AML (Anti-Money Laundering) regulations, information on suspicious transactions may be reported to the relevant regulatory authorities.

5. Cookie Policy

Milbeat uses cookies to enhance your experience and ensure the platform runs smoothly. Cookies are small text files stored in your browser.

Cookies We Use

• Essential Cookies: Used to maintain login sessions and ensure security. The platform cannot function properly without these.
• Performance Cookies: Used to analyze how well different sections of the platform are performing.
• Functionality Cookies: Helps remember your preferences, such as language and currency.
• Analytics Cookies: Used to analyze user behavior and improve our services.

Most browsers allow you to control or disable cookies. However, disabling essential cookies may affect your ability to access certain features on the platform.

6. Data Security Measures

Milbeat has implemented industry-leading technical and procedural measures to protect your data:

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Passwords are encrypted and stored using the bcrypt hashing algorithm.
• Sensitive financial data is stored using tokenization.
• Regular third-party security audits and penetration testing are conducted.
• 24/7 monitoring and access controls are active at our data centers.
• Two-factor authentication (2FA) is available.

7. Data Retention Period

Milbeat retains your data only for as long as necessary. The general retention policy is as follows:

• Account Information: For the duration of the account and a minimum of 5 years after closure.
• KYC Documents: Up to 7 years, as required by law.
• Transaction records: Up to 7 years, as required by financial law.
• Cookies & Session Data: After the session ends or a maximum of 12 months.
• Communication records: Up to 3 years.

Data no longer needed is securely deleted or anonymized after the applicable retention period.

8. Your Privacy Rights

As a Milbeat member, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you.
• Right to rectification: The right to correct any inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain conditions.
• Right to Restrict Processing: The right to request that the use of your information be restricted in certain circumstances.
• Right to Portability: The right to receive your data in a commonly used, portable format.
• Right to Object: The right to object to the use of your data for specific purposes.
• Right to withdraw consent: Right to withdraw consent at any time.

To exercise any of these rights, please contact our support team. Some requests may not be fully fulfillable due to legal obligations, but we will explain the reason in such cases.

9. Protection of Minors' Data

Milbeat strictly prohibits registration and use of its services by anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is carried out at the time of registration.
• Age is verified during the KYC process using date of birth and a valid identity document.
• If we become aware that information from a minor has been collected, it will be deleted immediately and the account will be terminated.

If you believe a minor is using our platform, please notify us immediately.

10. International Data Transfers

Milbeat's servers and data processing facilities may be located in various countries. When your information is transferred internationally, we ensure that:

• Adequate data protection laws are in place in the destination country.
• GDPR-recognized Standard Contractual Clauses are used for transfers.
• All third-party partners adhere to equivalent security standards.

For more information on international data transfers, please contact our support team.

11. Privacy Policy Updates

Milbeat may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• A notice will be sent to your registered email address for any significant changes.
• A pop-up notification will be shown when you log in to the platform.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team:

• Email: [email protected]
• Live Chat: available on the platform 24/7
• General request response time: within 24–72 hours
• Privacy Requests: Up to 30 Business Days

If your complaint remains unresolved, you have the right to lodge a complaint with the data protection authority in your country.