Milbeat's Terms & Conditions – Applicable to all members

1. Introduction & Scope

Milbeat (hereinafter referred to as the "Platform", "we", or "Company") provides an international-standard online gaming service for users in Bangladesh. These Terms and Conditions ("Terms") apply to all members using the Milbeat platform.

By registering, logging in, or using any service on Milbeat, you are deemed to have read, understood, and agreed to these Terms and Conditions in full. If you have any objections to any part, please do not use the platform.

2. Account Registration & Usage

To open an account with Milbeat, you must meet the following requirements:

• You must be 18 years of age or older.
• All information you provide must be truthful, accurate, and complete.
• Each individual may operate one account only.
• Transferring or renting your account to any other person is strictly prohibited.
• It is your responsibility to keep your login credentials (password, OTP) strictly confidential.

Update Account Information

If any personal details change (such as phone number, email, or address), Milbeat support must be notified immediately. Milbeat will not be held responsible for any issues arising from outdated or incorrect information.

3. KYC Verification Process

Milbeat complies with international anti-money laundering regulations. As a result, all members are required to complete the KYC (Know Your Customer) process. KYC verification is mandatory, particularly before making any withdrawal.

Required Documents

• Scanned copy of National ID (NID) or passport
• A recent selfie or photo
• Proof of payment method ownership (where applicable)
• Address verification document (utility bill or bank statement)

KYC verification is typically completed within 24-48 hours. If any documents are unclear or incomplete, additional information may be requested. Milbeat reserves the right to re-verify the KYC of any account at any time.

4. Deposit Policy

Deposits at Milbeat can be made via bKash, Nagad, Rocket, and other approved payment methods. Please keep the following in mind when making a deposit:

• Deposits must be made from a payment account registered in your own name.
• Deposits made through third parties are not accepted and will be considered void.
• The minimum deposit amount may vary depending on the payment method used.
• Deposits are usually credited instantly. If there is a delay, please contact support.
• Keep a record of your deposit transaction reference number.

5. Withdrawal Policy

To withdraw from Milbeat, your account must have a completed KYC verification. The following conditions apply to all withdrawals:

• Withdrawals must be made to a payment account registered in your own name.
• The minimum withdrawal amount is BDT 500 (subject to change).
• Winnings from bonuses are subject to the applicable wagering requirements before withdrawal.
• Milbeat reserves the right to temporarily suspend withdrawals in cases of suspicious activity.
• Withdrawal processing typically takes between 15 minutes and 24 hours.

Reasons for Withdrawal Rejection

Withdrawal requests may be declined or suspended in the following situations: incomplete KYC, unmet wagering requirements, discrepancies in account information, or detection of suspicious activity.

6. Bonus & Promotion Terms

Milbeat offers a variety of bonuses and promotional offers. Each offer has its own specific terms and conditions, which are detailed on the relevant promotion page.

General Bonus Terms

• The welcome bonus applies to first-time registered members only.
• Most bonuses carry a wagering requirement (typically 20x–30x).
• Bonus balance cannot be withdrawn directly – wagering requirements must be met first.
• Multiple accounts or members of the same household are not eligible to receive the same bonus.
• Bonus offers must be used within the specified timeframe, or they will expire.
• Milbeat reserves the right to modify or cancel any bonus offer at any time.

7. Gaming Rules

All games on Milbeat are powered by internationally certified RNG (Random Number Generator) technology. Every game outcome is completely unbiased and not predetermined.

• Milbeat's decision is final in the event of any technical error related to gaming.
• If your internet connection is lost during a game, the outcome will be determined based on the server logs.
• If a bug or error is detected in any game, winnings from the affected round may be voided.
• Game rules and RTP (Return to Player) information can be found in the information section of each game.

Live Casino Special Rules

In Live Casino games, the dealer's decision is final. In the event of a dispute, video recordings will be reviewed and a resolution will be provided accordingly.

8. Prohibited Activities

The following activities are strictly prohibited on the Milbeat platform. Violations may result in immediate account termination and forfeiture of all balances:

• Operating multiple accounts or using another family member's account.
• Playing games using bots, scripts, or automated software.
• Collusion - gaining an unfair advantage by coordinating with other players.
• Bonus abuse – using dishonest methods to meet bonus terms.
• Raising a chargeback or payment dispute without valid grounds.
• Depositing through money laundering or illegal funds.
• Attempting to exploit any security vulnerabilities on the platform.
• Operating an account on behalf of a minor.

9. Responsible Gaming Policy

Milbeat believes gaming should be a healthy form of entertainment. We actively work to prevent problem gaming and have put in place a range of protective measures for our members.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily suspend your account for a set period of time.
• Reality Check: Receive reminders at set intervals during your gaming sessions.
• Cooling-Off Period: Take a break from 24 hours up to 30 days.

If you notice any signs of problem gambling, please contact our support team immediately. For more information, visit our Responsible Play View page.

10. Privacy & Data Protection

Milbeat treats the protection of your personal information as its highest priority. Any information you provide is used solely for service delivery, KYC verification, and compliance with applicable legal obligations.

• Your personal information is never sold or shared with unauthorized third parties.
• All data is protected with SSL/TLS encryption.
• Data storage and processing comply with international data protection standards.

For more details, visit our Privacy Policy Read page.

11. Account Termination & Suspension

Milbeat reserves the right to suspend or terminate any account without prior notice in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• If fraudulent or deceptive activity is detected.
• Registering with incorrect or false information.
• If the account holder is found to be a minor.
• At the direction of legal or regulatory authorities.

Account Closure by Member

If you wish to close your account, please contact support. Any valid balance may be withdrawn before closure, subject to applicable terms and conditions.

12. Limitation of Liability

Milbeat is not liable for:

• Gaming losses due to internet disconnection or third-party service failure.
• Any loss or damage caused by technical issues with your device or browser.
• Any loss resulting from unauthorized third-party access to your account, where you have failed to follow our security guidelines.
• In cases of force majeure (natural disasters, war, government restrictions), service disruptions may occur.

Under no circumstances will Milbeat's liability exceed the actual balance held in your account.

13. Terms & Conditions Updates

Milbeat reserves the right to modify these Terms and Conditions, in part or in full, at any time. For significant changes:

• A notice will be sent to your registered email.
• Pop-up or banner notifications will be displayed on the platform.
• The date of any changes will be updated at the top of this page.

Continued use of the platform after changes have been made will be taken as acceptance of the updated terms. If you do not agree to the new terms, you will have the option to close your account.

14. Contact & Dispute Resolution

For any questions, complaints, or disputes regarding these Terms and Conditions, please contact our customer support team in the first instance. Milbeat is committed to resolving all disputes through mutual discussion.

• Email: [email protected]
• Live Chat: available 24/7 on the platform
• Standard complaint resolution time: 24–72 hours

If a dispute cannot be resolved through discussion, the matter will be referred to the relevant regulatory authority. The rules of the licensing authority under which Milbeat operates shall take precedence over these Terms.